Brand Overview
Realz Casino is an online gaming platform founded in 2020 by a company registered in Curacao under the license number GLH-125. The website claims to offer a vast library of games, attractive bonuses, and fast payouts to its clients. Realz Casino caters to players from various countries worldwide, including those where online gambling regulations are relatively lenient.
Registration
Registering on Realz Casino requires providing basic personal details such as name, date of birth, address, and phone number. Players must also create a username and password for their account. The minimum age required for registration play now is 18 years old, although some countries have higher or lower age restrictions depending on the jurisdiction. Players can register via mobile devices as well.
Once registered, players are taken through a verification process to confirm their identity. Realz Casino requires documents such as passport photos and proof of address during this phase.
Account Features
Realz Casino account features include:
- Secure login
- Multi-language support (English)
- Wagering requirements for bonuses
- Game history and statistics
- Personalized dashboard for account information
Players can access their account from both desktop computers and mobile devices, allowing seamless gameplay across various platforms. Realz Casino implements data encryption to safeguard player information.
Bonuses
Realz Casino offers a variety of promotions for new players:
- Welcome Bonus: A 100% match bonus up to €200 on the first deposit.
- Free Spins: 50 spins with each initial deposit.
- Cashback Bonuses: Daily and weekly cashback bonuses that range from 10-20%.
- Tournaments: Regular tournaments with prize pools of up to €5000.
However, it’s essential for players to carefully review Realz Casino bonus terms as the website is subject to change without prior notification. Some bonuses are applicable only to specific games or during designated periods.
Payments and Withdrawals
Realz Casino accepts major credit cards (Visa and Mastercard), digital wallets like Neteller and Skrill, cryptocurrencies such as Bitcoin and Ethereum, and some online payment services like Trustly. The minimum deposit amount is €20. Realz Casino does not charge fees for transactions; however, withdrawal limits may apply depending on the selected method.
Withdrawal processing times vary between 1-3 business days based on chosen method. EWallets have faster transaction speeds than cards or cryptocurrency deposits. Players should verify their accounts promptly to avoid any potential issues during payouts.
Games
The casino’s game library features over 2000 titles from popular providers such as Microgaming, NetEnt, and Evolution Gaming. Categories include:
- Slots
- Live Dealer (table games)
- Table Games
- Poker
- Video Bingo
While the website does not list a specific number of slots titles available, most online casinos have around 1,500 – 2,000 such games in their libraries.
Providers
Realz Casino partners with well-established game providers like Microgaming (1400+ games), NetEnt (200+ games), and Evolution Gaming (250+ live dealer tables). The full list of integrated gaming suppliers is not made available to the public. Online casinos typically work with 5-15 major software companies.
Mobile Version
Realz Casino has an optimized mobile version of its website that allows players to access most features, play games, deposit funds, and withdraw winnings via their smartphones or tablets using various operating systems including iOS (9+) and Android (6+). Mobile applications are not available at this time. The layout adapts according to the device size to ensure seamless gaming experience on small screens.
Security
Realz Casino is certified by Curacao E-Gaming License, which has its own reputation among players due to its lenient stance towards iGaming operators. Since Realz Casino operates under an offshore jurisdiction with relaxed online gambling regulations and licensing standards compared to others in the industry like Malta or Gibraltar, we can’t determine whether they have robust data protection policies in place.
In addition, some security-related information such as SSL encryption level (2048-bit or lower) is not publicly disclosed by Realz Casino. As a result of using this license from an area that does offer fewer safeguards for player funds and sensitive data than more strict jurisdictions like the United Kingdom, it’s hard to gauge overall security measures without detailed documentation on this matter.
License
As per our findings above, Realz casino is licensed under GLH-125 in Curacao. This jurisdiction issues a variety of licenses with varying requirements. Online gaming operators operating from countries such as Spain or Sweden would adhere more closely to the regulatory standards that better ensure customer security.
Realz Casino adheres strictly according to guidelines provided by its regulator for all standard online casino operational duties (including data protection). While some players prefer stricter regulations, this operator’s license allows it to operate relatively unobstructed. For more detailed information on the licensing process and Realz’s actual commitment levels, one can visit the official website of their regulatory body.
Support
Realz Casino offers multiple channels for customer support:
- Live Chat: Available 24/7.
- Phone Support (toll-free numbers not listed).
- Email Contact Form.
Customer feedback indicates mixed results with regards to live chat responses. Sometimes assistance is provided promptly while, at other times, messages were left unattended or responded to after several hours of delay.
Players who prefer traditional customer service channels over online communication may want to consider alternative platforms offering phone support and local numbers for international players in countries where English isn’t a primary language. Realz Casino fails here because it does not seem prepared enough by offering only email or live chat as contact options, regardless if you need assistance through either one.
UX (User Experience)
The overall design of the website has an appealing aesthetic; however, navigation within various sections such as account settings could be enhanced for smooth user experience. It takes several attempts to understand some menu functionalities like toggling between multiple profiles in player accounts or switching to mobile view when browsing on desktop devices.
Games are presented neatly and can be browsed based on categories (live dealer games). Search functionality is not present, which might hinder discovery of new titles players may enjoy.
Realz Casino’s navigation makes up for some initial ease but requires more thought during further usage due partly because of unclear menu positioning within smaller layouts seen while logged in or browsing via mobile interface without the full size displayed screen.